About Shipping
Q: When will I get my order?
A: The time you get your order depends on tow factors. One is the producing time for your order, and the other is the transport time.
The producing time depends on the quantity of your order. We don't have every item of the products in stock, so some of the items have to be made accordingly. The producing time is usually 5~7 days. During the holiday seasons, the producing period will be somewhat longer.
We'll send out your order soon as they get ready. It usually takes 5~7 business days by Express from China to your destination.
Q: Where is my order shipped from?
A: All the products of Joypets are shipped from Guangzhou, China.
Q: What are your shipping methods?
A: Joypets usually delivers the goods by Express, by air or by sea. If the quantity is under 1000pcs, we'll deliver the goods by Express to save time. If the quantity is more than 1000pcs, we'll deliver the goods by air or by sea to save shipping charges.
If you want further information about delivery by air or by sea, please email us.
The following shipment information is mainly about delivery by Express.
Q: What are differences between EMS and UPS/DHL?
A: There're three main factors:
1) For international shipment, UPS/DHL strictly charges according to both the actual weight and volumetric weight of the package, while EMS does not. That is to say, if the package's volumetric weight is no more than two times its actual weight, EMS charges according to the actual weight.
2) It takes 5~8 business days to arrive with EMS; but only 4~5 business days with UPS/DHL.
3) The shipping cost with UPS/DHL is higher than that of EMS.
4) DHL/UPS can deliver to almost every country of the world, while EMS can't.
Q: Which carrier do you usually suggest?
A: In normal condition, we usually suggest our customers to use EMS if not in urgent. But to west European countries, sometimes DHL/UPS is also suggested when the package is small.
Q: Why volumetric weight should be calculated?
A: Large items with a light overall weight will be charged according to the space they take up on aircraft. In these cases, Volumetric Weight, or dimensional weight, is used to calculate the shipment cost.
If you'd like to have your goods sent by DHL/UPS, it is recommended that you calculate the Volumetric Weight for the shipment that you send, then compare this to its actual weight. The greater weight of the two is used to work out the price that UPS/DHL charges you.
Q: How to calculate my package's volumetric weight?
A: International Volumetric Weights are calculated using the formula below:
Length x Width x Height in centimetres/ 6000 = Volumetric Weight in kilograms
Q: When should I choose UPS/DHL/TNT to go with?
A: If your location is not on the list that EMS could deliver to, we'll send out your goods through DHL, TNT or UPS. We'll choose the most economic one.
And if your goods weigh over 20Kg, the shipping cost for each item will be comparatively lower.
Q: I'm still not very clear about shipping charge estimation, what can I do?
A: No problem. Just email us and we'll help you. Actually after every customer places his order, we'll estimate the shipping charge for him and give him our suggestion.
Q: What about the shipping charges?
A: The following list is the discounted price list we enjoy.
|
Destination |
Carrier |
|||
|
EMS/China Express |
DHL/UPS |
|||
|
First 500g($) |
Each added 500g($) |
First 500g($) |
Each added 500g($) |
|
|
Japan, Korea |
11.2 |
2.5 |
15 |
5 |
|
Malaysia, Philippines, Singapore, Thailand |
13 |
3.5 |
||
|
Australia, New Zealand |
13.5 |
3.5 |
18.8 |
5.8 |
|
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK |
17.9 |
5.1 |
22 |
6.9 |
|
Canada, USA |
15.1 |
5 |
21 |
6.2 |
|
Argentina, Brazil, Colombia, Cuba, Guyana, Mexico, Panama, Peru |
21.5 |
6.8 |
33.8 |
9.7 |
|
Bela Rus, Cayman Islands, Croatia, Czech, Estonia, Hungary, Kazakhstan, Latvia, Poland, Romania, Russia, Slovakia, Slovenia, Ukraine |
28 |
8 |
33.8 |
9.7 |
|
Destination |
DHL/UPS (> 20Kg) |
DHL/UPS (> 30Kg) |
|
Australia, New Zealand |
8.5 |
8.1 |
|
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK |
9.1 |
8.5 |
|
Canada, USA |
8.7 |
8 |
|
Argentina, Brazil, Colombia, Cuba, Guyana, Mexico, Panama, Peru |
15.5 |
14.8 |
|
Bela Rus, Cayman Islands, Croatia, Czech, Estonia, Hungary, Kazakhstan, Latvia, Poland, Romania, Russia, Slovakia, Slovenia, Ukraine |
15.5 |
14.8 |
Click here to see the shipping charge in Euro
|
Destination |
Carrier |
|||
|
EMS/China Express |
DHL/UPS |
|||
|
First 500g(€) |
Each added 500g(€) |
First 500g(€) |
Each added 500g(€) |
|
|
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK |
12.4 |
3.5 |
15.4 |
4.8 |
|
Destination |
DHL/UPS (> 20Kg) |
DHL/UPS (> 30Kg) |
|
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK |
6.3 |
5.9 |
Q: What about the shipping charges?
A: The following list is the discounted price list we enjoy.
|
Destination |
Carrier |
|||
|
EMS/China Express |
DHL/UPS |
|||
|
First 500g($) |
Each added 500g($) |
First 500g($) |
Each added 500g($) |
|
|
Japan, Korea |
11.2 |
2.5 |
15 |
5 |
|
Malaysia, Philippines, Singapore, Thailand |
13 |
3.5 |
||
|
Australia, New Zealand |
13.5 |
3.5 |
18.8 |
5.8 |
|
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK |
17.9 |
5.1 |
22 |
6.9 |
|
Canada, USA |
15.1 |
5 |
21 |
6.2 |
|
Argentina, Brazil, Colombia, Cuba, Guyana, Mexico, Panama, Peru |
21.5 |
6.8 |
33.8 |
9.7 |
|
Bela Rus, Cayman Islands, Croatia, Czech, Estonia, Hungary, Kazakhstan, Latvia, Poland, Romania, Russia, Slovakia, Slovenia, Ukraine |
28 |
8 |
33.8 |
9.7 |
|
Destination |
DHL/UPS (> 20Kg) |
DHL/UPS (> 30Kg) |
|
Australia, New Zealand |
8.5 |
8.1 |
|
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK |
9.1 |
8.5 |
|
Canada, USA |
8.7 |
8 |
|
Argentina, Brazil, Colombia, Cuba, Guyana, Mexico, Panama, Peru |
15.5 |
14.8 |
|
Bela Rus, Cayman Islands, Croatia, Czech, Estonia, Hungary, Kazakhstan, Latvia, Poland, Romania, Russia, Slovakia, Slovenia, Ukraine |
15.5 |
14.8 |
Click here to see the shipping charge in Euro
|
Destination |
Carrier |
|||
|
EMS/China Express |
DHL/UPS |
|||
|
First 500g(€) |
Each added 500g(€) |
First 500g(€) |
Each added 500g(€) |
|
|
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK |
12.4 |
3.5 |
15.4 |
4.8 |
|
Destination |
DHL/UPS (> 20Kg) |
DHL/UPS (> 30Kg) |
|
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK |
6.3 |
5.9 |
Product Category 
